We have received reports that TurboCAD is not working on some machines running Windows Vista.
Until we can come up with a better fix you will need to turn off DEP protection for your entire machine for TurboCAD to launch.
We have received reports that TurboCAD is not working on some machines running Windows Vista.
Until we can come up with a better fix you will need to turn off DEP protection for your entire machine for TurboCAD to launch.
Does this apply to Deluxe Version 14? I have just ordered and paid for an upgrade from v11.2 on the grounds that this was necessary now that I am running Vista. I would be very annoyed if v14 does not run properly on Vista.
What does DEP protection mean?
This issue dose not ocur on every machine running vista and is not unique to TurboCAD. Vista is a new operating system, expect compatibilty issues with all of your software.
Ah, but I have an e-mail from your technical support department which suggests that I purchase v14 for use with Vista.
Will it work?
And I still don’t know what DEP protection means!
Thanks
John
Data Execution Protection.
Thanks.
Hoping for the best when my upgrade CD arrives!
John
I just left a phone message, You are probably at lunch.. a good thing.
I did a simple drawing on a ‘0′ layer of mainly dimensions for a drawing I had to Mail to Mexico. I saved the drawing in the DWG format. Archutect could not open it. I reloaded the AutoCad LT on my machine and also tried to open it and got a “doen’t recognize file” message from AutoCad.
I will bother AutoCad next, while I wait for your response..Help
V14 will default to save as an AutoCAD 2007 file. You may need to save as an older dwg file. When you save as hit the settings button, you will then be able to choose an older DWG format.
Hi John (and anyone else that may be interested).
I’m not a Turbo CAD user but I have encountered the same problem with “Turbo CAD has stopped working” on Windows Vista.
The problem is caused by UAC (User Account Control) which is one of the new security features that Vista has introduced. You can solve your problem by turning off this feature. Go to Control Panel / User Accounts / User Accounts (again) / Turn User Account Control On or Off. Deselect the checkbox and restart your machine. I hope this helps you.
Regards.
Charles.
I received my TCAD Deluxe v14 CD and installed it successfully.
At first glance (I haven’t really used it properly yet) I am pleased to say it appears to work properly without any need to disable User Account Control (thanks anyway, Charles).
However, I have tried to obtain an Activation Code online and clicking the Online Activation Request Form button seems to have no effect: I cannot download the necessary form to request an Activation Code.
I have e-mailed technical support (in the UK) and await their response.
I install TurboCad Profetional 14 Platinum and I have the same problem were I try to open turbo cad. The window for opening files appear loads all the dll the it desapear no turbocad. There are some files that appear on the drawing folder such as custom4014.cdi, custom4018.cdi,desktop14.ist,desktop18.ist. I am running windows XP2 with McAfee virus protection. When the first revision of McAfee lates version come out and install in my computer it cause some programs not to work because McAfee use scritp files that damage other scrip files, don’t know if this is the cause of the problem I am only passing some information that may help to correct the problem.
Sergio Toledo Says: “The window for opening files appear loads all the dll the it disappear no turbocad.”
This is most likely an issue with your video card. Updating the drivers should fix that problem.
Try right-clicking on the program shortcut and select Run as Administrator.
Problems with v14 and Vista.
I have recently upgraded to TC14 Platinum on my desktop computer running Windows XP SP2. It seems to be running well enough, however I have also installed it on a new notebook running Vista Business Ed (LG, ATI graphics 2MB RAM) version 14 will not run on this machine (keeps causing “unhandled exeption” and crashing TC when I go between menus) so I have re-installed V12.5 on the same machine and it seems to be running fine?????
Since posting my problem (v14 and Vista) I received the advice from IMSI to try running the program as administrator (I thought I was anyway!) and it works OK. (Still keeping v12.5 on for the moment)
The upgrade video drivers solution did not work on Vista
URGENT!!!
Hi. Ive had many Turbocad versions before. Have had v14 almost a year. Installed it on my main PC and enjoyed the program. Then I bought a laptop and installed it there too. Worked perfectly. Then the laptop got stolen, I bought a new laptop, installed v14 again, worked perfect. Then I bough laptop nr2 and did the same and it got stolen again. This is even sounding funny to me too… LOL. Then I bought laptop nr3 and installed it again and thank God… I still have it and I’m happy with v14. But…
Then i bough a new main PC with Vista and installed v14. It opens the first file quick, but the moment I open click on the File Open Icon or File and then Open to open the second file, I get this message that says ” Unhandled Exception (crash) ocurred in the program. How would you like top continue execution?” with the options “Top level, save files, details, continue, or close” and then I loose everything. This has never happenned before and the program is useless to me and I need and use it every single day.
What am I doing wrong? Ive uninstalled it a few times and re-installed it but still with NO JOY!!!!
I have the exact same problem please someone help us I have tried all sorts of ways to cure this but can not find a solution.
By the way. I have run the program as ” administrator”, but I still have the same problem!!!!
I too had the same issue with TurboCAD 15 not running successfully on Windows Vista.
This is what I did to fix the problem – and it cost me nothing, and was very easy to do too.
Go to the TurboCAD Support section on their website. Here’s the URL: http://www.turbocad.com/Support/TurboCAD15Support/tabid/708/Default.aspx
For my installation, I selected the following download: Download the TurboCAD Pro 15.1 Update.
NOTE: Your product may be different from the one I have so be sure to download what’s required for your installation.
I then downloaded and installed the first patch. I didn’t restart TurboCAD but went go back to the TurboCAD Support section and downloaded a second patch named: Download the TurboCAD Pro 15.2 Update.
I downloaded and installed the second patch. Once the installation of the second patch was finished, I started up TurboCAD 15 Pro by selecting its Icon in my Startup menu. The application launched and I’m now ready to work once again.
I hope this helps all those TurboCAD users out there.
Thanks for the support and patches IMSI/Design.
I have a simple sollution for all of you. Do not use vista.. it’s really as simple as that. It’s probably the worst product microsoft has ever released.
I bought v14 and installed on my computer that has Vista (64 bit) I emailed tech and they gave me the instructions about the DEP and running as admin. That did not work, my video drivers are up to date and so is everything else on my computer. When I emailed tech support back they ignored my claim and still have yet to respond to my multiple emails. Nothing I do seems to work.
This isn’t unique to Vista either… the DEP feature also appears to have been included in XP Pro 64 and tracking down the faults it causes have cost me 3 weeks but I have a solution… which M$ tech support claims isn’t possible. You have to understand the nature of DEP before doing this. DEP is a two part feature which involves hardware codings in the chipset and software codings in the OS. M$ claims it can not be turned off… The truth is actually that you can’t disable the hardware codings, but you can disable the Windows OS ability to kill your apps.
What does DEP do?
It is basically a permanent exile for any process which misbehaves once…
“Misbehaves” can mean that the application “fails to respond” and either crashes or the user becomes impatient with the time it takes to access the application during for example, a rendering operation. Once it triggers the feature, the block becomes permanent.
There is no option in the DEP settings to do this. You are presented with the default which is that DEP will only restrict function of “critical windows processes.” What they fail to mention is that any application which hooks the kernal is a “critical windows process.” Now this wasn’t designed necessarily as some evil conspiracy but it has been terribly badly implimented… but then it’s Microsoft.
The other option you are offered by the DEP settings is that you can enable DEP for all applications and then individually flag each executable that you want to permit to be immune from it. This will work, if you want to sit there and check off each and every exe file that you want to allow to run correctly.
DEP is intended to be a security feature and it will work that way… because any spyware/malware/virus ect will also trigger it if it isn’t very very subtle about the use of memory. It would have to remain “under the radar” and never crash your system or it would be also exiled. So… keep this in mind if you choose to disable it.
Disabling DEP requires a little brain surgery. It requires changing one word in a system file located in the boot sector of the OS. The file is boot.ini. Accessing and editing this file directly could cause your system to be unable to boot if this is not done correctly, but there is a “failsafe” for that as well. This isn’t difficult. It simply must be done exactly right the first time.
Boot.ini contains the boot manager listings that are optioned when you start your system. IF you have more than one bootable partition, you get a selection menu at startup that lists the operating systems… If you have only one operating system you will never see this menu.
What this file does is list the boot options usually for separate operating systems. It can however be used to load the same operating system with different options.
To do this log in as an administrator, select My Computer from the desktop and right click. Select Properties and the Advanced tab.
In the Startup and Recovery panel select the Settings button. Then the “edit boot settings manually” button.
You should see something like this.
[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS=”Windows XP Professional x64 DEP Disabled” /noexecute=Optin /fastdetect
This says… essentially. “Put up the boot loader menu and after 30 seconds load the default if no selection is made… find this physical disk, this partition and use this option setting for DEP.”
If you add an additional option (simply copy and paste the line after [operating systems] so that you have two identical listings, like this…
[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS=”Windows XP Professional x64 DEP Disabled” /noexecute=Optin /fastdetect
multi(0)disk(0)rdisk(0)partition(8)\WINDOWS=”Windows XP Professional x64 DEP Disabled” /noexecute=Optin /fastdetect
Then modify the second listing and change the description text (the portion in quotation marks) displayed at boot so you can see which is which. Then change the DEP noexecute option to Alwaysoff
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS=”XP Pro x64 DEP Optin” /noexecute=optin /fastdetect
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS=”XP Pro x64 DEP Disabled” /noexecute=AlwaysOff /fastdetect
What you will then see at Boot is
XP Pro x64 DEP Optin
XP Pro x64 DEP Disabled
Loading default in 30 seconds…
Use the up and down arrows to highlight the option you want and then Enter
This leaves your original setup as the default boot option, but also allows you to boot to the same exact boot partition, with DEP turned off. This removes the DEP problems without removing DEP entirely. If you do get a computer virus or malware and are having trouble with it, you can reboot to the DEP option and allow DEP to stop it from running, and then use the appropriate utilities to repair the problem.
In the meantime DEP will leave your applications in peace when you are doing memory intensive stuff like rendering, without Turbocad being sent to “Cyberia.”
When you want to run applications that aren’t DEP friendly, boot to your DEP disabled boot option. Otherwise you can boot to the default and enjoy the added safety DEP affords for those applications that tolerate it. This doesn’t make your system any more vulnerable to catching a virus than it ever was. It does turn off DEP which in some cases will stop the virus from taking control of your system. Proper user practices and good anti-virus software should keep your system safe… Having the option to turn DEP off while you work will not turn off your antivirus, it will just disable the ability of Windows to prevent the virus from running by itself.
Solution found:
Uninstall Turbo CAD
Disable DEP
Run CMD as admin and punch in:
bcdedit.exe /set {current} nx AlwaysOff
Then go into the control panel and turn off user Account Control
Reinstall Turbo CAD
This worked for me, apparently these two forms of protection mess something up when installing, I had problems installing Lightwright4 as well and by turning these off it allowed for a proper install. I can now run turbo CAD on my machine by following these steps.
WARNING: Following these steps does lessen the security on your computer.
Don’t laugh.
I now have Vista 32bit and my turbocad v3 installs but when I run the welcome start screen comes up but does not go away. Program just hangs and does not start up as it used to in XP.
Why havn’t I bought newer software? Cos Im on a Dissability pension these days and $ for software just doesn’t exist.
Pop up tells me that the registry needs tweaking to run but although familiar with regedit and config syst , not how to ammend registry to fix.
Try the process I stated above